Handbook

Step 3: Visual Workflows
Playbook Data Analysis Interactions
Author - Zach Bouzan-Kaloustian
Summary: Create a visualization of your cusotmer interactions and find places for improvement - Reading Time is 3 minute(s)


Step 2.1: Data Grouping for Multi-Product Technical Teams
Playbook Data Analysis Interactions
Author - Zach Bouzan-Kaloustian
Summary: How to group your data if you have multiple, technical products - Reading Time is 6 minute(s)


Step 2.0: Data Grouping
Playbook Data Analysis Interactions
Author - Zach Bouzan-Kaloustian
Summary: Further understnad your customer interactions by grouping your interactions into categories - Reading Time is 5 minute(s)


Step 1: Mapping Customer Interactions
Playbook Data Analysis Interactions
Author - Zach Bouzan-Kaloustian
Summary: Understand why you're interacting with your customers in a data-driven methodology - Reading Time is 6 minute(s)


Playbook Overview
Playbook
Author - Zach Bouzan-Kaloustian
Summary: Overview of what goes into a playbook - Reading Time is 5 minute(s)


Customer Support Workflows
workflow Known-Knowns Framework
Author - Zach Bouzan-Kaloustian
Summary: In this post you will learn a method for how Customer Support Reps work, and a framework called Known-Knowns Framework which will help create workflows for your organization - Reading Time is 3 minute(s)


Understanding Customer Effort Score (CES)
Customer Effort Score CSAT CES
Author - Zach Bouzan-Kaloustian
Summary: An overview of Customer Effort Score (CES) as told through an interview with a Head of Global Support - Reading Time is 6 minute(s)